If the situation remains unresolved at this level, the Vice President for Academic Affairs will be notified and will attempt to resolve the dispute. The Assistant Vice President will respond in writing to the complainant outlining any corrective action(s) to be taken, if warranted. If appropriate, a meeting will be established with the complainant for clarification and resolution purposes.Ĭareful assessment of the situation will be made requiring any and all pertinent review of all the necessary information. The complainant will be contacted verbally to address the concern and to ensure the appropriate action will be taken, if warranted. Upon receipt of the complaint, the Assistant Vice President will make a judgment about the complaint to determine if it legitimate and bona fide. Detailed description of any and all action immediately following the incident.Detailed description of the incident, complete with the names of all individuals involved.Name of the complainee (individual whom the complaint is voiced against) and role in the incident (unprofessional behavior, inappropriate treatment of a client, or inappropriate verbal exchange between the complainee and other involved individuals).Name of the complainant (clinical education site, employer, or member of the public who initiated the complaint).Questions, Concerns or Complaints should be submitted in writing to:Īssistant Vice President of the College of Health Professionsįort Wayne, IN provide detailed information including: Complaints, including the nature and disposition of the complaint, are recorded and maintained by the Assistant Vice President of the College of Health Professions. Our policy and procedure for handling complaints falling outside of the realm of due process, such as complaints from professional practice education sites, employers of graduates, and the public, is a straightforward and relatively simple one. Student complaints will be handled in accordance to the Trine University Student handbook. We welcome suggestions and constructive criticism that allow us to maintain and improve the high standards we have set for ourselves in customer service and education. The Doctor of Physical Therapy program at Trine University values its relationship with its students, the educational community, professional organizations, and the general public. The Doctor of Physical Therapy Program at Trine University is accredited by the Commission on Accreditation in Physical Therapy Education (CAPTE), 1111 North Fairfax Street, Alexandria, Virginia 22314 telephone: 70 email: website.
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